Remote Support

Download the helper below so your technician can connect.

Windows

Windows 10 and 11

Download for Windows
  1. Click the button above to download the file.
  2. Open your Downloads folder and double-click Setup-Remote-Support.bat.
  3. Click Yes when Windows asks for permission.
  4. Choose 1 for ongoing support, or 2 for a one-time session.
  5. Read the ID and Password on screen to your technician.
If Windows shows a blue “Windows protected your PC” box: click More info, then Run anyway. This appears because the file is new, not because anything is wrong. Call us if you’d rather we walk you through it.

Ubuntu Linux

Ubuntu 22.04 and 24.04

Open a terminal and paste this in:

curl -fsSL https://rustdesk.oathosting.com/files/deploy-rustdesk-ubuntu.sh -o /tmp/rd.sh
sudo bash /tmp/rd.sh
  1. Enter your password when prompted.
  2. Wait for it to finish — about a minute.
  3. Read the ID and Password it prints to your technician.
If your desktop uses Wayland, the script will say so at the end. Remote control will not work properly until that is switched to X11 — the script prints the fix, or your technician can do it.

What this installs

This installs RustDesk, an open-source remote desktop tool. It connects only to Oat Hosting’s own server — not to any third-party service.

Ongoing support leaves the software installed and running, so a technician can connect when you ask for help. Anyone connecting still needs the password shown during setup.

One-time session installs nothing. It runs once and uses a password that changes every time.

To remove it later on Windows, uninstall RustDesk from Add or Remove Programs. On Ubuntu, run sudo apt remove rustdesk.